Christmas / New Year

CHRISTMAS / NEW YEAR SERVICE 2020 / 2021

Dear customer,

Please find below details of the daily breakdown cover and charges applied to work carried out on that day for this year’s festive period.

Day and Date	Cover Type	Charges
Thursday 24th December	Normal Working	Normal daily rate
Friday 25th December	Emergency Cover	Normal daily rate x 2
Saturday 26th December	Emergency Cover	Normal daily rate x 2
Sunday 27th December	Emergency Cover	Normal daily rate x 2
Monday 28th December	Emergency Cover	Normal daily rate x 2
Tuesday 29th December	Normal working	Normal daily rate
Wednesday 30th December	Normal Working	Normal daily rate
Thursday 31st December	Normal Working	Normal daily rate
Friday 1st January	Emergency Cover	Normal daily rate x 2
Saturday 2nd January	Emergency Cover	Normal daily rate x 2
Sunday 3rd January	Emergency Cover	Normal daily rate x 2
Monday 4th January	Normal Cover	Normal daily rate

The procedure for call outs over the holiday period will be as follows:

Telephone only (no faxes) call 01895 637 900 to place your call out with either myself or the duty engineer as the office telephone will be automatically diverted. If you need to email then please send your email to service@tridentfridge.com and we will pass on your call out to the duty engineer.

The service phone will be on from 8.30am to 8.30pm - Outside these hours you will be able to record your message for action on the following morning.

WE HAVE ENGINEERS AVAILABLE EVERY DAY OVER THE FESTIVE PERIOD

If you have any questions regarding holiday coverage please do not hesitate to contact me.

I would like to say thank you for the support and business you have shared with Trident this year and most of all wish you a Merry Christmas and a Happy New Year.

Jim King

Service Director.